Frequently Asked Question

 

Admission & Hours

Do I have to pay for admission even though I am getting a service (ie: scrub, massage, facial)?

Yes, you will still have to pay the admission; check out our site for our weekday and weekend admission prices.

What does admission include?

It’s a lot, 5 dry saunas, ice sauna, 4 soaking tubs, steam room, toiletries, shower area, uniform, towel, sleeping room, lounging area, and free wifi.

Can I purchase Gift Cards, single admission, or service package tickets online?

No, the single admission or service packages can only be purchased in store, but the Gift Cards can be purchased in store or over the phone.

What if I want to send a gift card to someone?

We, unfortunately, do not ship gift cards at the moment. We are working on a e-gift card, so please be on the look out!

With my admission ticket can I come in and out of the spa?

No, it’s one ticket per entry. Re-entry with the same ticket is not permitted.

With the purchase of an admission how long can I stay for?

You are more than welcomed to hang out from 8AM to Midnight with us.

Are you open 24 hours?

We are open for 24 hours on Saturdays and Sundays, and overnight stays will be avaiable on Friday and Saturday. There will also be special 24 hours of operation for major holidays such as Thanksgiving, Christmas Eve, Christmas, New Year’s Eve, and New Years. Check online for details.

How is the overnight fee charged?

If you stay overnight on the days we are open 24 hours, after 2AM you will be automatically charged a $10 overnight fee. You will be charged only if you came in before 12AM.

Are you open during holidays?

Yes, we are open all holidays. 365 days a year!

Can I bring my cell phone, tablet, or laptop?

Yes, you can bring your mobile devices and laptops into the facility; we just ask no phone or electronics be used in the bathing areas and locker room for our guests' privacy. Please turn off your ringer so it does not disturb other guests.

Spa Etiquette & Facilities

What if I want to bring my own brand new flip flops?

No outside footwear is allowed into our facility; you can bring socks or opt to go barefoot. Our floors are heated and cleaned for maximum comfort! We also sell lounge slippers as well that can be worn in the facility.

Do I have to wear the uniform you provide?

For sanitary purposes, we ask that all guests who want to use our facility to wear the uniform we provide (cotton t-shirts & cotton shorts), this includes wearing them in the dry saunas as well. They are washed with fragrance free and gentle detergent.

What about bringing my own toiletries?

Sure, you can bring your own toiletries. However, no oils, milk, mud, and hair dyes are allowed.

Are bathing suits allowed in the bath tubs?

No bathing suits allowed in the baths. It is a Asian style bathing area so you must shower and go nude into the bath water for sanitary purposes. This enables us to ensure water quality and chemical balance. Showering before and after the baths is also required. Bathing area is a part of the locker room which is separated by gender. It is NOT co-ed.

Is there any place that is co-ed throughout your facility?

Of course, the dry saunas, sleeping room, media rooms, restaurant, lounging area, & juice bar are all co-ed.

I am a transgender person. How can I utilize the facility?

Island Spa is devoted to creating a welcoming environment for anybody looking to relax and experience the Korean style spa culture. We do not discriminate against transgender people and gender identities. You may use the locker and bathing area consistent to your gender identity. There are staff members in all rooms of the facility available to give assistance and ensure that guests are treating one another with respect. If any guest appears to be harassing or endangering any other guest, our staff is trained to intervene and ensure that any situation is de-escalated with a focus on safety and comfort for all members. Please keep in mind that our nude bathing area which has no bathing suits allowed is an optional section of our facility.

Spa Services

How early do I need to make my appointment for spa services (ie: scrub, facial, massage)?

We recommend making your appointment at least 3 days in advance. You must arrive at least 30 minutes prior to your appointment time to avoid cancellation.

Is there a cancellation fee for appointments?

Service cancellation notifications given at least 12 hours prior to scheduled appointments will receive no charges. Service cancellation notifications given less than 12 hours prior to scheduled appointments will result in a 25% charge of the reserved service price. Failure to show up for scheduled appointments will result in a 100% charge of the reserved service price.

Loved my therapist, how could I leave them extra gratuities?

Thanks for the love; all spa services include the gratuity already. But if you want to show extra appreciation you can leave the gratuity with our front desk and they will make sure your therapist gets it. Or you can give it to your therapist after your service.

How long are the services and what do they include?

All service durations are listed under our prices and service. The service time includes preparation and change time including the service itself.

If I’m pregnant can I use the saunas or get any of the services?

We ask that you must check with your doctor first before coming to use the saunas. Due to high risk, we do not offer body scrubs and massage services to pregnant people.

Where does the body scrubs happen?

All scrubs happen in the bathing area in a partitioned section where all body scrubs take place.

Are the body massages in a private room?

Yes, all of our body massages happen on the 2nd floor. You can request for a female or male therapist. Couple rooms are also available for no extra charge.

Are the oils used during the massage and body scrubs hypoallergenic?

Yes, the oils are indeed hypoallergenic.

I have a favorite therapist, can I request for them any time I come for a service?

No problem, we can handle that as long as you remember to let us know the therapist’s name when making the reservation and we will see if they are available that day and time.

Can I bring my own scrub towel for body scrub service?

No, technicians for body scrubs use a special professional scrub glove.

What services do you have available for couples?

We offer couples body massage and couples foot massage only. The general co-ed sauna areas are great ways for a couple to spend time together as well.

Can I choose whether I receive a female or male therapist for my service?

Yes, you may request the gender of your therapist for body massages if there is availability. However, all foot reflexology and chair massages are done by male therapists only. Body scrubs are done by therapists of your same gender in the respective locker rooms.

Food & Beverages

Can I bring my own food?

No outside food is allowed. We have a restaurant in our facility that serves delicious Korean style meals and snacks at the juice bar.

How about the birthday cake?

Outside cakes and only cakes are allowed for birthdays or other events with a $5 fee. We will provide forks and plates for you from the Juice Bar.

Do you offer kosher meals?

At this time we do not offer any kosher meals.

What if I have an allergy to soy & gluten?

When you order your food at the restaurant please make sure to remind the staff of any allergies.

Is there alcohol served there? Or can we bring our own alcohol?

There is no alcohol served here at our spa for health concerns. Alcohol is also not allowed to be brought into the facility. Anyone under the influence of alcohol will be denied entrance. This is for everyone and for your safety as well.

Children

I have kids, can you guys babysit?

Sorry, we don’t offer any babysitting services here.

Are children allowed in the spa and what is the admission fee for children?

Children 10 years and older are welcome but they must be accompanied by the same gender adult. They pay the same fees for weekdays and weekends as adults. On certain holidays, we have “Family Days” which means kids of all ages are allowed. 3 years old and under will be free on those days. (Infants that are 3 years old and under may go into the opposite gender locker room with their guardian.)

Parking & Shuttle Bus

Do you provide shuttle bus services?

Currently we are not offering any free shuttle buses to the spa. We will be sure to update everyone once our shuttle services resumes.

Is there parking available at your spa?

There’s plenty, we have a free parking lot available.